WhatsApp has become a popular platform for businesses to engage with customers, and several industries are making use of it to enhance their customer experience. Banks, NBFCs, broking firms, and e-commerce companies are no exception. Here's a closer look at how these industries are leveraging WhatsApp, and why synthetic monitoring is necessary.
Banks are using WhatsApp to offer quick and easy access to banking services. Customers can inquire about their account balance, check transaction history, and make fund transfers through the messaging app. Banks can also use WhatsApp to send payment reminders, transaction alerts, and notifications about new products and services.
NBFCs are using WhatsApp to offer customer support, process loan applications, and send reminders about loan repayments. Customers can apply for loans, submit documents, and get loan approvals through the messaging app. NBFCs can also provide information about their products, services, and promotions through WhatsApp.
Broking firms are using WhatsApp to offer trade alerts, market updates, and research reports. Customers can get real-time updates on their investments and make informed decisions based on market trends. Broking firms can also provide customer support through WhatsApp, enable trading through the messaging app, and offer information about customer accounts.
E-commerce companies are using WhatsApp to offer customer support, send order confirmations, and provide order tracking information. Customers can inquire about product details, place orders, and make payments through the messaging app. E-commerce companies can also use WhatsApp to send personalized recommendations and promotions to customers.